Terms of Service

Last updated: October 14, 2026

Entity Name: Neural Forge Solutions (Pty) Ltd (“we,” “us,” or “our”)
Website: https://www.neuralforge.co.za
Primary Contact: forge@neuralforge.co.za

1. Acceptance of Terms

By accessing our website (https://www.neuralforge.co.za), engaging our engineering consultancies, or interacting with our automated systems (including WhatsApp, social media channels, and client platforms), you agree to be bound by these Terms of Service (“Terms”). If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity.

2. Description of Services

Neural Forge provides high-performance digital solutions, software engineering, and artificial intelligence infrastructure, including but not limited to:

  • Custom Design & Full-Stack Web/App Engineering: Development, hosting configuration, and post-launch maintenance.
  • Tesseract: AI-generated code governance, continuous drift monitoring, and code quality safety layers.
  • Technical Consultancy: Engineering advice, cloud architecture setup, and AI implementation strategies.

Specific scope, deliverables, fees, and performance milestones for engineering engagements will be governed by individual Statements of Work (SOW) or Service Agreements executed between Neural Forge and the client.

3. Client Responsibilities & Data Input

  1. Accuracy of Information: You agree to provide accurate, current, and complete information during onboarding and project execution.
  2. Acceptable Use: You agree not to misuse our platforms or services. You must not introduce malicious code, reverse-engineer our proprietary algorithms (including Tesseract’s underlying logic), or use our infrastructure to breach applicable South African or international laws.
  3. Third-Party Integrations: Where services involve connecting to third-party APIs (e.g., WhatsApp Business API, OpenAI, Claude/Anthropic, AWS, GCP), you agree to comply with the terms and policies of those respective providers.

4. Intellectual Property Rights

A. Pre-Existing IP & Neural Forge Core Platforms

Neural Forge retains all rights, title, and interest in and to its pre-existing technology, proprietary tools, frameworks, and core platform architectures—including Tesseract. Nothing in these Terms transfers ownership of Neural Forge’s core IP or underlying algorithms to the client.

B. Custom Deliverables & Client Codebase

Upon full payment of all applicable fees as outlined in a specific SOW, Neural Forge assigns to the client the rights to the custom web code, applications, or custom user interfaces developed specifically for the client.

5. AI Systems & Automated Guardrails (Tesseract)

  1. Tiered Autonomy & AI Code Merges: While Tesseract is designed to provide automated checks and governance over AI-generated code changes, final authority and deployment settings remain under human oversight where configured. Neural Forge provides continuous drift monitoring, but clients remain responsible for testing custom business logic before pushing changes to production unless managed directly under a dedicated retainer.

6. Interactive & Communication Channels (WhatsApp, Messaging & Bots)

  • Neural Forge utilizes automated response systems (including WhatsApp bots and web chat widgets) for lead intake and initial inquiries.
  • Automated responses are provided for informational and onboarding purposes. Official legal or binding commitments require a signed written agreement or SOW executed by an authorized representative of Neural Forge.

7. Payment Terms, Fees & Revisions

  1. Pricing & Invoices: Fees for custom engineering and software services are set out in the applicable SOW or quotation. Invoices are payable according to the payment schedules specified in your contract.
  2. Late Payments: Failure to pay invoices on time may result in the temporary suspension of active engineering work, delayed deployments, or restricted access to hosted platforms (Tesseract instances).
  3. Taxes: All fees are exclusive of Value Added Tax (VAT) or other applicable taxes unless stated otherwise.

8. Confidentiality & Data Protection (POPIA Compliance)

  • Confidentiality: Both parties agree to keep all technical specifications, business logic, client data, and software architecture confidential and not to disclose such information to third parties except as required by law or to fulfill service obligations.
  • Data Processing: All processing of personal information performed by Neural Forge is subject to our Privacy Policy and complies with the Protection of Personal Information Act 4 of 2013 (POPIA). Where Neural Forge acts as an Operator processing data on behalf of a client (Responsible Party), the terms of our Data Processing obligations apply.

9. Warranties & Disclaimers

  1. Professional Standard: Neural Forge warrants that services will be performed in a professional, workmanlike manner by qualified engineers.
  2. Disclaimer: Except as explicitly set out herein or in an active SOW, our services and software platforms are provided on an “as is” and “as available” basis. Neural Forge does not guarantee that services will be completely error-free or uninterrupted, though we provide active post-delivery monitoring as specified in service plans.

10. Limitation of Liability

To the maximum extent permitted by South African law (including the Consumer Protection Act 68 of 2008 and Electronic Communications and Transactions Act 25 of 2002):

  • Neural Forge shall not be liable for any indirect, incidental, consequential, or special damages, including loss of profits, revenue, data, or business opportunity arising out of or in connection with the use of our services or software.
  • Neural Forge’s total cumulative liability for any direct claims arising under these Terms or any SOW shall be limited to the total fees paid by the client to Neural Forge in the three (3) months preceding the event giving rise to liability.

11. Termination

  • Termination for Convenience: Either party may terminate a general website or platform interaction at any time. SOWs and retainers are governed by the specific notice periods detailed in those individual agreements.
  • Termination for Breach: Either party may terminate an engagement immediately upon written notice if the other party materially breaches these Terms or an SOW and fails to cure such breach within 14 days of receiving written notice.

12. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising out of or in connection with these Terms or our services shall be submitted to the exclusive jurisdiction of the courts located in South Africa.

13. Amendments to Terms

We reserve the right to modify these Terms at any time. Updated versions will be published on our website with a revised “Last Updated” date. Continued use of our site or services after changes are posted constitutes acceptance of the modified Terms.

14. Contact Information

For questions regarding these Terms of Service or formal notices, please contact us at: